Some customers prefer to communicate through email. Additionally, email allows for a detailed account of the problem, making it the proper avenue for more complex discussions. Moreover, documentation is so much easier by email. At the end, an email brings a more official tone to the conversations.
This support method is available 24×7 all year around. The turnaround time tends to be a bit longer since we are only monitoring this inbox during regular business hours. All emails received are associated to a unique ticket number that can be used for tracking purposes.
The email address for our support ticket system is: firstname.lastname@example.org.
If you are unable to communicate with us via the online chat, don’t worry, all unanswered conversations received are automatically converted into tickets.