The Academy

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Some customers prefer to communicate through email. Additionally, email allows for a detailed account of the problem, making it the proper avenue for more complex discussions. Moreover, documentation is so much easier by email. In the end, an email brings a more official tone to the conversations.

This support method is available 24 hours × 7 days all year round. The turnaround time tends to be a bit longer since we are only monitoring this inbox during regular business hours. All emails received are associated with a unique ticket number that can be used for tracking purposes.

The email address for our support ticket system is

If you are unable to communicate with us via the online chat, don’t worry, all unanswered conversations received are automatically converted into tickets.