How to add a new item
By clicking on +New item, you can choose three main options: Agency, Another client, or Manual.
If you select Agency, and your Agency has a Service Plan with configured items, you can choose the items to have been added. After you marked the checkboxes, you should click on +Add.
In case you choose Other clients, you will select from those clients’ SP.
After you marked the checkboxes, you should click on +Add.
If you choose Manual, then you should configure from blank.